Field Notes · May 2026

She Moved to Barcelona.

She was already a virtual practice. She just hadn’t said it out loud yet.

One of our providers called me this week with news. She’s a client I’ve worked with privately for three years — on Cerbo and FxMedSupport the whole time — and she’d been quietly running a hybrid practice that, in her words, mostly worked.

It doesn’t anymore. Not because anything was broken. Because she finally saw what she’d been doing all along.

She’s moved her home base to Barcelona. She’ll still fly back to the United States every other month, and during that week stateside she’ll see the patients who genuinely want the in-person container. The rest of the year, she’s in Spain. Working virtually. Living the life she trained for, took on student loans for, and built her practice toward.

It wasn’t technology. It was permission.

When she told me, I asked her the obvious question: what was the hardest part of the switch?

I expected something about logistics. International travel. Time zones. The modem setup. Banking. Something tactical.

That’s not what she said.

“It was mental. I had to mentally realize I was already running a virtual practice.”

She was already doing virtual appointments. She was already doing virtual meet-and-greets with prospective patients. The office had become a habit, not a requirement — a story she kept telling herself about what a “real” practice looked like, long after the practice itself had quietly stopped needing the building.

The real barrier was acknowledging she could do it. She just needed to step into it.

They show up in surrender, not aggression.

Most providers, when they imagine going fully virtual, worry about the patient experience. Will the relationship suffer? Will the clinical depth diminish without the in-person container? Will patients feel less seen?

What she’s discovered is the opposite.

Patients love virtual appointments. They get to see their doctor from inside their own home. No forty-five minutes in traffic each way. No road rage. No racing the clock. No arriving at an appointment already stressed, already frustrated, already depleted before the conversation has even begun.

When a patient can be in their own space — their actual sanctuary — and have the appointment with their provider from there, something changes about how they show up. They drop deeper. They go to a level of intimacy they weren’t prepared for. The friction of the day has been removed.

They show up in surrender, ready to be held — instead of in aggression, ready to defend.

That’s the patient experience hybrid practices don’t always see, because they’re still measuring the in-person visit as the gold standard. But for many patients, virtual is the gold standard. Because virtual lets them bring their whole, calm, surrendered selves to the room.

She couldn’t have done it alone.

This is the part of the story that has to be said clearly, because it’s the part that gets missed in every digital nomad fantasy article ever written.

She couldn’t have made this transition without Cerbo. And she couldn’t have made it without FxMedSupport.

Cerbo is the brain. Cerbo is the best EHR in functional medicine — always has been, always will be. It’s the central record, the source of truth, the clinical foundation that holds the whole practice together regardless of where in the world the provider happens to be sitting.

But Cerbo is an EHR. It does EHR work, and it does it better than any other system in the industry. What it doesn’t do — what no EHR can do alone — is wrap a nervous system around itself. That’s not what an EHR is for.

That’s what FxMedSupport is. The nervous system. The automation. The integrations. The eighty-four applications that turn a brilliant EHR into a fluid, living organism instead of a static record.

Cerbo is the brain. FxMedSupport is the nervous system. Together, they make Barcelona possible.

When she’s holding a virtual appointment from her apartment in Barcelona, the appointment doesn’t feel improvised. Her chart loads. Her labs flow. Her supplements ship. Her follow-up messages send themselves. Her staff back in the United States never has to chase data between five tabs. The container of support holds itself.

That’s not hybrid software duct-taped together by hope. That’s an architecture purpose-built for exactly this moment.

Four subscriptions, gone.

Here’s the part nobody expects.

When she committed to running her practice on the full stack, four other monthly subscriptions fell away. Each one was costing her between two hundred and four hundred dollars a month — tools she’d accumulated over the years to fill gaps that Cerbo and FxMedSupport were already covering. She just hadn’t noticed they were redundant until she stopped piecing things together and let the stack actually do its job.

Her overhead dropped. Her cash flow strengthened. Her staff stopped jumping between systems. The energy in the office — the office she still keeps for that one week every other month — shifted.

She didn’t just save money. She got her own time back. She got her team’s time back. And her team, no longer drowning in repetitive grunt work, started doing the kind of patient support that actually requires a human being.

She didn’t get better at medicine. She already was. She got out of her own way.

The percentage is yours to choose.

I want to close this with the part of her story that matters most for any provider reading this.

She isn’t the example because she went one hundred percent virtual. She’s the example because she made a choice on her own terms. Her choice happens to look like Barcelona. Yours might be ten percent in-person and ninety percent virtual. Yours might be a small office near home with one travel month per quarter. Yours might be a fifty-fifty hybrid that you finally restructure around your life instead of the other way around.

The percentage is yours. The geography is yours. The rhythm is yours.

But the choice only exists if you have the infrastructure to make it real. When you’re running your practice on Cerbo, and you’ve wrapped FxMedSupport around it as the nervous system, you finally have something most providers never had: the ability to build the practice around the life you actually want to live, instead of bending the life around the practice.

You worked too hard, paid too much in student loans, and trained too long to spend the rest of your career chained to a building.

The dreams you had when you were studying late at night, picturing the kind of doctor you wanted to be — those dreams included a life. They included family. They included presence. They included the freedom to choose where and how you do your best work, and to know that your best work would be supported by the best tools in the industry.

Those dreams are still available to you. The infrastructure exists. The architecture is built. The path is clear.

You just have to step into what you already are.

Kevin Mackey is the founder and CEO of FxMedSupport, the official integration and development partner of Cerbo EHR. For ten years, he has helped functional and integrative medicine practices optimize, integrate, automate, and leverage Cerbo to do things it was never designed to do on its own. He is currently writing Ten Years of Yes.

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